Terms and Conditions – XRPL Cancún Experience
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Welcome to the ceremonial journey of XRPL Cancún. By joining this mythic gathering, you accept the following terms, crafted to protect the integrity of the experience and the sacred flow of our shared ritual:
🏨 Hotel Policies
🌞 Check-In & Check-Out
- Check-In: Begins at 3:00 p.m. All rooms will be assigned at this time. If rooms become available earlier, they will be released gradually based on availability.
- Check-Out: Rooms must be vacated by 12:00 p.m. on the departure date. Late departures will incur:
- After 12:00 p.m.: A charge equal to 50% of the applicable rate for the day of checkout
- After 3:00 p.m.: A charge equal to 100% of the applicable rate for the day of checkout, subject to availability.
🛏️Room occupancy limits:
- Grand Oasis Cancun: Maximum 4 adults
- The Pyramid Cancun: Maximum 3 adults + 1 child, or 2 adults + 2 children
- Rooms may feature 1 King bed or 2 Double beds (subject to availability).
- Bookings with 1 adult + 2 children: One child will be charged as an adult to meet the double-occupancy requirement.
- Alcohol consumption by minors is strictly prohibited. Guardians assume full responsibility.
- Minimum age to hold a room: 18 years. Rooms cannot be occupied solely by minors.
- Certain areas are exclusive to adults or to specific guest categories.
- Original ID is required at check-in.
✨ Hotel Inclusions
- Accommodation in rooms featuring 1 King bed or 2 Double beds (subject to availability).
- All meals and beverages at designated hotel venues during established service hours.
- Unlimited national open bar, according to the guest’s selected category.
- Day and night entertainment activities, following the hotel’s weekly program.
- Taxes and gratuities included (VAT, ISH).
🏨 Room Type Confirmation
Room categories and views are limited.
For this reason, the exact room type can only be confirmed at the moment the hotel reservation is created, using the tickets already purchased. Availability is determined in real time by the hotel at the moment of booking.
🛑 Cancellation & Refunds — Guardian Protocol
The purchase of a ticket is a binding commitment to the experience.
Once a ticket is acquired, no cancellations and no refunds are granted under normal circumstances. Each ticket activates an immediate chain of operational, logistical, and ceremonial preparations, and therefore is considered non‑refundable and non‑reversible.
However, we recognize that misunderstandings or purchase errors can occur.
To honor both the guest and the integrity of the ceremony, we offer a 24‑hour grace window from the moment of purchase. During this period, our team may assist in resolving issues such as incorrect selections, misunderstandings, or adjustments that require recalculation.
Within the 24‑hour grace window:
- A review will be conducted to determine the best possible solution.
- In some cases, an additional cost may apply to correct the reservation.
- In exceptional cases, a partial refund may be granted.
- Refunds, when approved, are issued exclusively in XRP.
- Due to non‑recoverable operational expenses, only up to 85% of the package cost may be refunded.
- All cases are individually evaluated and voted on by the organizing council to ensure fairness and balance for all parties.
After the 24‑hour window:
- Tickets remain fully non‑refundable.
- To support flexibility, guests may transfer their ticket to another person, allowing a new room reservation to be created under the new holder’s name.
We always strive to find solutions that protect the guest, the event, and the ceremonial flow without causing harm or imbalance to any party.
🚫 Not Included
• Phone calls, spa, laundry/dry cleaning.
• Event fees for customized services.
• Safe deposit box (category-dependent).
• Specialty restaurant access (category-dependent).
•Environmental sanitation tax: $225.00 MXN (approximately $12 USD) per room, per night — payable at check‑in. The final amount in USD may vary depending on the hotel’s exchange rate at the time of check‑in.
• Any service not explicitly listed.
⚠️ Ceremonial Disclaimer — Flow Integrity Clause
The Resort and the ceremonial guardian XOLO shall not be held responsible for any claim, action, injury, damage, loss, delay, or expense arising from or resulting from the following:
- Any act or omission by third-party providers or contractors offering services to the group, including but not limited to air, land, or water transportation.
- Quarantines or health-related restrictions.
- Labor strikes or service interruptions.
- Failure of aircraft, vessels, or other transportation to arrive or depart as scheduled.
- Riots, civil disturbances, or social unrest.
- Government regulations, restrictions, or mandates.
- Interruptions, modifications, or limitations in hotel services.
- Overbooking or reallocation of rooms.
- Any other circumstance beyond the direct control of the Resort or the ceremonial organizers.
This clause exists to preserve the ceremonial flow and protect the integrity of the experience. All guests are invited to enter with awareness, respect, and trust in the guardianship of XOLO.